118118 The Number

Every month, 118 118 connects millions of people to the information and services they need. Day and night, our helpful and courteous staff are on hand to deliver crucial information to our customers as quickly and as accurately as possible.

We offer a variety of ways for our customers to get the answers they need. As well as calling us, customers can text questions to 118 118, use our free online directory at, and take advantage of our apps to connect in the way that is most convenient for them.

We also offer a range of additional services including train times, cinema listings, category enquiries and responses to virtually any answerable question. Added benefits include unlimited requests for numbers, as well as texts for mobile customers.

Our expertise and reach is truly international. 118 118 has sister services in France (118 218), Switzerland (1818), Ireland (11850), and Austria (118 811) making our family the most popular and largest provider of Directory Assistance services in Europe. 

As a subsidiary of kgb, the company is part of the largest independent directory assistance supplier in the world and consistently ranks among the best in the industry on all aspects of customer service. 

Legal Name: The Number UK Limited
Company Type: Privately Held
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