Top Frequently Asked Questions
You can claim a Data Center by searching for, then selecting the Data Center listing you wish to claim. Simply click the 'Claim this data center' button and follow the prompts. If you haven't already created a "Company" under your account (or if you're not already a team member of a "Company") then you will need to create a "Company" first before you can successfully claim a Data Center. To maintain the integrity and accuracy of the data on Cloudscene, our internal data analysts will review the claim before it's approved and published online.
However, if the Data Center has already been claimed, the button on the profile will appear as “Manage this data center”. This means you cannot claim the data center. If you are an employee of the company, you can request to join the “Company” account that is responsible for managing the asset. You can do this via Cloudscene by following the prompts or you can reach out to the Administrator of the “Company” directly to ask him/her to invite you as a “Team Member”.
You can claim a Service Provider by searching for, then selecting the Service Provider listing you wish to claim. Simply click the "Claim this Service Provider" button and follow the prompts. If you haven't already created a "Company" under your account (or if you're not already a team member of a "Company") then you will need to create a "Company" first before you can successfully claim a Service Provider.
However, if the Service Provider has already been claimed, the button on the profile will appear as “Manage this service provider”. This means you cannot claim the Service Provider. If you are an employee of the company, you can request to join the “Company” account that is responsible for managing the asset. You can do this via Cloudscene by following the prompts or you can reach out to the Administrator of the “Company” directly to ask him/her to invite you as a “Team Member”.
Yes, simply create a free account to gain access to user-only features such as market graphs, the data center/service provider compare tool and favorites/alerts. Logged in users are also able to claim their company listings and update the data directly to ensure the information published on Cloudscene is as up-to-date as possible. Find out more about the user-only features or join Cloudscene now to experience these features first-hand.
Simply reach out to us at email@example.com with the location of your Data Center or core Network Fabric infrastructure. We'll verify the information first, then upload it on your behalf. Going forward, you can self-manage the listing.
The best way to ensure that your company information is as up-to-date as possible is to create an account with Cloudscene and to claim your Service Provider/Data Center/Network Fabric. Once your claim has been approved, you can self-manage the company details and keep them up-to-date.
Whilst you may have already created an account as a user, if you'd like to do more than search (ie claim and edit assets) then we also need to connect you to a "Company" to ensure you are authorised to make any claims or amendments.
Once you're logged in, simply access the account menu by clicking the top right icon. In the dropdown menu, select the "My Companies" tab. On this page, select the "Add a new company" button and complete all the details within the form.
The tech sector is renowned for its buzzwords and acronyms, with the cloud and data center sectors being no exception. From cloud computing to IaaS to colocation and the IoT; we've covered the top industry terms in our industry glossary which is updated regularly by Cloudscene's data analysis team. This should help give you clarity on the buzzwords & acronyms of the data center sector
Frequently Asked Questions
The reference to a "Claim", relates to your intention to self-manage a particular listing. Whether the "Claim" relates to a data center, service provider or network fabric, claiming the listing means you are requesting to own and manage the information going forward. In order to "Claim", you will need to be an employee of the service provider or the operator of the data center/network fabric.
The integrity and accuracy of Cloudscene's data is critical. We therefore undertake an approval process before any changes are published live on our site.
Our data analysts will attempt to verify your claim or the suggested data correction and may contact you to seek further clarification. Otherwise, if the information can be easily verified, the data will simply be published online by our team.
In majority of cases, the approvals occur in less than 24 hours (on business days) but please allow up to 48 hours. If you'd like to follow-up on a claim/change please email firstname.lastname@example.org.
The integrity of Cloudscene's data is paramount and subject to independent verification procedures by our dedicated team of data specialists. For this reason, there is an approval process before any changes are published live on our site.
In majority of cases, the approvals occur in less than 24 hours (on business days) but please allow up to 48 hours. If you'd like to follow-up on a claim/change please email email@example.com.
You can claim a Network Fabric by searching for, then selecting the Network Fabric listing you wish to claim. Simply click the "Claim this Network Fabric" button and follow the prompts. If you haven't already created a "Company" under your account (or if you're not already a team member of a "Company") then you will need to create one first before you can successfully claim a Network Fabric.
However, if the Network Fabric has already been claimed, the button on the profile will appear as “Manage this network fabric”. This means you cannot claim the Network Fabric. If you are an employee of the company, you can request to join the “Company” account that is responsible for managing the asset. You can do this via Cloudscene by following the prompts or you can reach out to the Administrator of the “Company” directly to ask him/her to invite you as a “Team Member”.
If you can't see your company listed on Cloudscene already, please reach out to our team via firstname.lastname@example.org. We'll be in touch to verify the data and create your Service Provider listing which you can manage going forward.
First, ensure you have already claimed the Service Provider profile relating to this Data Center. If you have done this, and it's been approved, then you will be able to request the Data Center be moved to your Service Provider.
To do this, simply email email@example.com explaining the dispute regarding the asset being incorrectly claimed by another provider.
Once logged in to Cloudscene, you can manage all of your company information from the account menu accessible simply by clicking the top right icon. The company you wish to edit will appear in the dropdown under the "My Companies" tab. Once you click on the company, an editable screen with your listings will appear.
If you don't wish to create a company account with Cloudscene, you can advise us of specific asset changes by emailing firstname.lastname@example.org or clicking the "Suggest a Correction" button located on each listing.
If you are trying to create a "Company" within your account and receive a message stating that the company name in your country already exists, then Cloudscene won't allow you to create a duplicate. You can however ask to join the "Company" as a team member by reaching out internally to relevant personnel within your organisation. Otherwise, you are welcome to email us at email@example.com and we'll contact the Administrator of the company account directly on your behalf.
Once you're logged in, simply access the listing and select the "Edit this Data Center" or "Edit this Network Fabric" or "Edit this Service Provider". Then select the "Media" tab and drop or upload a file in the "Header Images" area. Please note, all header images need to be:
- A PNG or JPEG file
- An exact image size of 1140px x 600px
- Max 2MB file size
If you need help with the layout of your listing, please reach out to us at firstname.lastname@example.org.
To reset your password, simply click the Log In button in the top right of the site and click the "Forgot your password?" link. Follow the prompts.
Currently, there is no cost to use Cloudscene. Click here to join.
If you have accidentally claimed a listing, don't worry, we're likely to realise this is a mistake and reach out to you via your contact email to confirm this is the case.
If you've found a bug on our website, we'd really appreciate you letting us know! If possible, please take a screenshot and detail the issue you have experienced. You can do this via email email@example.com or complete the support form on this page.
You can update your company logo from the Service Provider page simply by clicking on the “Edit this service provider” button. From this window, select the Media tab. You can drag an image from your computer onto the previous logo or logo box. Alternatively you can click on the logo or logo zone to search for your desired logo.
Cloudscene is mobile-friendly and easily accessible from your smartphone or tablet. You can perform searches and view information in the same way you can via desktop.
If you'd like to see us turn Cloudscene into an App, let us know! Reach out via info@cloudscene .com.
Whether it’s a particular data center, service provider, market, cloud on-ramp or network fabric, it’s possible to be notified if there are changes to any profiles of interest on Cloudscene.
And now, we’ve simplified the alerts functionality making it even easier to add and manage. Simply select the "Get Alerts" button on any profile to receive an email notification whenever changes are published (max of one email per day).
There are now three roles for all corporate teams on Cloudscene:
- Administrator: This level of access gives the user with ability to edit all assets on Cloudscene and to add/remove team members. By default, this role receives all company alerts including quote requests, marketplace buyer notifications and invitations. This cannot be removed.
- Contributor: Contributors have access to edit all assets on Cloudscene but are unable to add/remove team members. By default, this role receives all company alerts including quote requests, marketplace buyer notifications and invitations. This can be changed any time by de-selecting the "Receive company alerts" box in the edit modal for the user.
- Member: This user can be part of the company team on Cloudscene but in a "read only" capacity. Members cannot edit any assets or adjust user roles. Company alerts are not sent to Members.
Looking for connectivity services from specific service providers? Now you can create a Buyer's Listing on our independent Marketplace, and invite a select group of service providers to respond directly. The listing will not be published on Marketplace publicly, buyers are provided with a link and the ability to invite service providers with customized messages via the Marketplace platform. Create a listing nowMy Marketplace
Previously, if you were sending or receiving responses for Marketplace Buyer's Listings, the communications were not stored on Cloudscene. Now, all responses are accessible via My Marketplace for your convenience. "My Listings" relate to any Buyer's Listings created by you and "My Opportunities" detail any Buyer's Listings that you have responded to.
To assist with the distribution of quotes and leads, it's now possible to allocate regions (ie North America, EMEA, Oceania, Asia or South America) to corporate team members and administrators. This will ensure that only quotes and leads relevant to the user's region are sent to their nominated email address.
To access this feature, simply log in, go to the Team tab in your company account, select edit beside the individual's name and choose the region/s from the modal.Rankings by Region
Cloudscene's popular Rankings page now factors in regions, as well as countries, allowing you to see the top ten data centers and top ten service providers for North America, EMEA, Oceania, Asia and South America . Simply select the region of interest from the dropdown to view.Updated Website Terms
Cloudscene's Website Terms have been updated. View
Adding to the 500+ market pages that already exist on Cloudscene, we’ve taken it up a notch and given you a comprehensive snapshot into entire colocation regions. Take a look at Asia Pacific, North America, South America and Europe.Request a Quote Feature
We have gone live with a "Request a Quote" feature. All service provider profiles, fabrics and data center listings now have the quote request functionality on the top left of the page. Quotes are sent to the nominated sales email address and all users of the Company Account; please ensure this is up-to-date so that leads can be sent to the best contact within the organization. Reach out to us if you want help updating this information. Alternatively, if you need services quoted, then find a service provider now and select Request a Quote!
Now visitors to Cloudscene's Marketplace can see which Buyer's Listings are attracting the most interest with the total views and the “Popular” tab displayed on various listings on the Marketplace home page.
Furthermore, all Cloudscene users can now sign up to receive alerts whenever a new Marketplace Buyer's Listing is created and specifically indicate a country of interest. Simply update your Account Settings via your Cloudscene My Profile section.Pricing Data
Cloudscene is now collating pricing data for all colocation facilities to provide indicative pricing to our users in the near future. Simply edit your data center listing and enter the requested price into the Pricing field at the bottom of the page.Network Fabric Updates
In a bid to make adding new members to Network Fabrics on Cloudscene a more efficient process, it's now possible to find members using the Autonomous System Number (ASN). Simply enter the ASN when editing your Network Fabric in the Members tab.
Service providers are encouraged to add their ASNs to Cloudscene by editing their profile and adding the relevant numbers under the Fabrics tab.Premium is Coming
We've been busy building a new way to highlight premium service providers in each market. Contact firstname.lastname@example.org to find out more.
Cloudscene's Marketplace for buyers and sellers of connectivity services went live in August, providing the industry with an independent platform directly connecting enterprises to the 5,000+ service providers listed on our global directory. Read the company announcement.
Buyers can create a free listing in just a matter of minutes using their Cloudscene account.Website Refresh
Cloudscene's directory underwent a minor makeover with various aesthetic improvements to refresh the overall website. What do you think? Share your feedback via email@example.comMarket Visibility
For ease of reference, all country market pages (eg. Australia) now include a list of all the markets within the country and their tally of data centers. Located below “Market Overview” content or, in some cases, directly below the country graph.
This month, the Product Team neared completion of Cloudscene's hotly anticipated Marketplace platform. An independent site for buying and selling connectivity services, Marketplace will launch in July 2017.
Cloudscene also went live with a new Glossary which we've established to help give our users clarity on the buzzwords & acronyms of the data center sector.
Users will also notice a new feature which allows you to expand the maps located on all listings. Simply select the header to expand the map.
This month, Cloudscene freshened up its look and simplified some areas of the site to get users to the information they need, faster.
We also added some new features:
- Cloud On-Ramps: Exclusive data on direct connections to the cloud for AWS, Microsoft, Google, IBM and more
- Data Center Operator Leaderboard: The top data center operators for North America, EMEA, Oceania and Asia will now be announced quarterly
- Trending: Daily summary of which data centers and service providers have been updated and getting the most views on Cloudscene
- Advanced Search: We've moved from exact search to elastic search to offer more intelligent search results.
Find out more about the latest product update via our blog: Cloudscene Product Update
In April, Cloudscene went live with a new trending tool which provides a daily summary on the top 20 colocation data centers and service providers with the most profile activity for the previous day. Based on views and data updates, the trending page uses a weighted scoring formula providing a snapshot of the listings that are capturing the attention of our global users. Check out the blog post to find out more: Trending Colocation Data Centers & Cloud Service Providers Now Available On Cloudscene.
Furthermore, we have spent considerable time preparing an exclusive data feature focused on Cloud On-Ramps which will launch in May 2017. Stay tuned for more.
In February, we added more value to Cloudscene's Compare Tool by providing more capability to draw clear comparisons between listings. Now, logged in users can compare service providers and markets side-by-side in just a matter of clicks. Check out the blog post to find out more:
A number of user-only features went live in January 2017! Check out our blog posts for more information:
December 2016Data Centers and Network Fabric Rankings
Previously, rankings for data centers has been accessible only by searching our Top 10 Rankings page. Now, you can find out the rank instantly within the description area of each data center. Specifically the ranking within the market that the data center operates in and its overall ranking within the country. Network Fabrics also include market and country rankings within the description area for each listing which have not previously been published on the site.Breadcrumbs
We've listened to user feedback and taken an additional step at making navigation throughout Cloudscene's directory easier. On the details page of each listing you will now see breadcrumbs located above the map to help you find what you're looking for, faster.
The latest industry announcements and company updates from Cloudscene are now available on our new & improved blog which is accessible via cloudscene.com/newsTrending
Various improvements were made to the user editing functionality for listings. Furthermore, it is now possible to upload Design certifications from the Uptime Institute.
Minor bug fixes and implemented a loading icon to improve the user experience.
All service providers, data centers and network fabrics are now able to upload industry certification data to their asset profiles. This includes the likes of the Uptime Institute, ISO, SSAE16 and ANSI/TIA-942.
This is an important improvement to Cloudscene which allows users to evaluate a facility/service provider based on varying levels of standards and compliance including levels of service availability.
To speed up your search, users can now review all assets (ie data centers, service providers and network fabrics) by region via our Markets functionality. You can access this market-specific data simply by typing the country/region in the search bar or selecting from the Directory dropdown in the top menu.Asset Maps
Each asset's location is now visible on a large scale map. This appears at the top of the asset and is also expandable via the button on the right-hand side.Account Management
Inviting colleagues to help manage your Cloudscene listings is now a simple process. To build a team you can now enter their details in the “Team Member” section and the invitation process is automated from there.