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Top Frequently Asked Questions

You can claim a Data Center by searching for, then selecting the Data Center listing you wish to claim. Simply click the 'Claim this data center' button and follow the prompts. If you haven't already created a "Company" under your account (or if you're not already a team member of a "Company") then you will need to create a "Company" first before you can successfully claim a Data Center. To maintain the integrity and accuracy of the data on Cloudscene, our internal data analysts will review the claim before it's approved and published online.

However, if the Data Center has already been claimed, the button on the profile will appear as “Manage this data center”. This means you cannot claim the data center. If you are an employee of the company, you can request to join the “Company” account that is responsible for managing the asset. You can do this via Cloudscene by following the prompts or you can reach out to the Administrator of the “Company” directly to ask him/her to invite you as a “Team Member”.

You can claim a Service Provider by searching for, then selecting the Service Provider listing you wish to claim. Simply click the "Claim this Service Provider" button and follow the prompts. If you haven't already created a "Company" under your account (or if you're not already a team member of a "Company") then you will need to create a "Company" first before you can successfully claim a Service Provider.

However, if the Service Provider has already been claimed, the button on the profile will appear as “Manage this service provider”. This means you cannot claim the Service Provider. If you are an employee of the company, you can request to join the “Company” account that is responsible for managing the asset. You can do this via Cloudscene by following the prompts or you can reach out to the Administrator of the “Company” directly to ask him/her to invite you as a “Team Member”.

Yes, simply create a free account to gain access to user-only features such as Cloud Pathfinder, marketplace listings, market graphs, the data center/service provider compare tool and favorites/alerts. Logged in users are also able to claim their company listings and update the data directly to ensure the information published on Cloudscene is as up-to-date as possible. Find out more about our user-only features or join Cloudscene now to experience these features first-hand.

Simply reach out to us at info@cloudscene.com with the location of your Data Center or core Network Fabric infrastructure. We'll verify the information first, then upload it on your behalf. Going forward, you can self-manage the listing.

The best way to ensure that your company information is as up-to-date as possible is to create an account with Cloudscene and to claim your Service Provider/Data Center/Network Fabric. Once your claim has been approved, you can self-manage the company details and keep them up-to-date.

Whilst you may have already created an account as a user, if you'd like to do more than search (ie claim and edit assets) then we also need to connect you to a "Company" to ensure you are authorised to make any claims or amendments.

Once you're logged in, simply access the account menu by clicking the top right icon. In the dropdown menu, select the "My Companies" tab. On this page, select the "Add a new company" button and complete all the details within the form.

The tech sector is renowned for its buzzwords and acronyms, with the cloud and data center sectors being no exception. From cloud computing to IaaS to colocation and the IoT; we've covered the top industry terms in our industry glossary which is updated regularly by Cloudscene's data analysis team. This should help give you clarity on the buzzwords & acronyms of the data center sector

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Frequently Asked Questions

The reference to a "Claim", relates to your intention to self-manage a particular listing. Whether the "Claim" relates to a data center, service provider or network fabric, claiming the listing means you are requesting to own and manage the information going forward. In order to "Claim", you will need to be an employee of the service provider or the operator of the data center/network fabric.

The integrity and accuracy of Cloudscene's data is critical. We therefore undertake an approval process before any changes are published live on our site.

Our data analysts will attempt to verify your claim or the suggested data correction and may contact you to seek further clarification. Otherwise, if the information can be easily verified, the data will simply be published online by our team.

In majority of cases, the approvals occur in less than 24 hours (on business days) but please allow up to 48 hours. If you'd like to follow-up on a claim/change please email info@cloudscene.com.

The integrity of Cloudscene's data is paramount and subject to independent verification procedures by our dedicated team of data specialists. For this reason, there is an approval process before any changes are published live on our site.

In majority of cases, the approvals occur in less than 24 hours (on business days) but please allow up to 48 hours. If you'd like to follow-up on a claim/change please email info@cloudscene.com.

You can claim a Network Fabric by searching for, then selecting the Network Fabric listing you wish to claim. Simply click the "Claim this Network Fabric" button and follow the prompts. If you haven't already created a "Company" under your account (or if you're not already a team member of a "Company") then you will need to create one first before you can successfully claim a Network Fabric.

However, if the Network Fabric has already been claimed, the button on the profile will appear as “Manage this network fabric”. This means you cannot claim the Network Fabric. If you are an employee of the company, you can request to join the “Company” account that is responsible for managing the asset. You can do this via Cloudscene by following the prompts or you can reach out to the Administrator of the “Company” directly to ask him/her to invite you as a “Team Member”.

If you can't see your company listed on Cloudscene already, please reach out to our team via info@cloudscene.com. We'll be in touch to verify the data and create your Service Provider listing which you can manage going forward.

First, ensure you have already claimed the Service Provider profile relating to this Data Center. If you have done this, and it's been approved, then you will be able to request the Data Center be moved to your Service Provider.

To do this, simply email info@cloudscene.com explaining the dispute regarding the asset being incorrectly claimed by another provider.

Once logged in to Cloudscene, you can manage all of your company information from the account menu accessible simply by clicking the top right icon. The company you wish to edit will appear in the dropdown under the "My Companies" tab. Once you click on the company, an editable screen with your listings will appear.

If you don't wish to create a company account with Cloudscene, you can advise us of specific asset changes by emailing info@cloudscene.com or clicking the "Suggest a Correction" button located on each listing.

If you are trying to create a "Company" within your account and receive a message stating that the company name in your country already exists, then Cloudscene won't allow you to create a duplicate. You can however ask to join the "Company" as a team member by reaching out internally to relevant personnel within your organisation. Otherwise, you are welcome to email us at info@cloudscene.com and we'll contact the Administrator of the company account directly on your behalf.

Once you're logged in, simply access the listing and select the "Edit this Data Center" or "Edit this Network Fabric" or "Edit this Service Provider". Then select the "Media" tab and drop or upload a file in the "Header Images" area. Please note, all header images need to be:

  • A PNG or JPEG file
  • An exact image size of 1140px x 600px
  • Max 2MB file size

If you need help with the layout of your listing, please reach out to us at info@cloudscene.com.

To reset your password, simply click the Log In button in the top right of the site and click the "Forgot your password?" link. Follow the prompts.

Joining Cloudscene is simple and currently free. Click here to join.

Currently, there is no cost to use Cloudscene. Click here to join.

If you have accidentally claimed a listing, don't worry, we're likely to realise this is a mistake and reach out to you via your contact email to confirm this is the case.

If you've found a bug on our website, we'd really appreciate you letting us know! If possible, please take a screenshot and detail the issue you have experienced. You can do this via email info@cloudscene.com or complete the support form on this page.

You can update your company logo from the Service Provider page simply by clicking on the “Edit this service provider” button. From this window, select the Media tab. You can drag an image from your computer onto the previous logo or logo box. Alternatively you can click on the logo or logo zone to search for your desired logo.

Cloudscene is mobile-friendly and easily accessible from your smartphone or tablet. You can perform searches and view information in the same way you can via desktop.

If you'd like to see us turn Cloudscene into an App, let us know! Reach out via info@cloudscene .com.

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Cloud Pathfinder Frequently Asked Questions

Backed by Cloudscene’s trusted global directory of data centers and service providers, Cloud Pathfinder searches for cloud on-ramps and on-net buildings, and will present the service providers that can connect you from your desired location to AWS, Google Cloud, IBM Cloud, Microsoft Azure, Oracle Cloud, Alibaba Cloud and VMWare.

Cloud Pathfinder search results are based on two criteria: on-net and near net locations.

An on-net location is an enterprise building in which a network service provider can deliver services directly, such as internet or cloud connectivity. This means that Cloud Pathfinder's on-net search results include providers that can deliver services within the enterprise building or data center you have selected. Near-net providers can deliver services within 200 meters of an on-net location.

All quotes requested from Cloud Pathfinder will initially be ‘pending’. The quote will be reviewed by Cloudscene to ensure compliance with our Website Terms. This will take a short while and once approved, an automated email will be sent to the service provider(s) you selected. You will also receive a confirmation email for your records that the quote request has been sent.

Responses to your Cloud Pathfinder quote request will be sent to you directly via the email address provided. You can also manage the responses via My Marketplace if the service provider has responded using Cloudscene’s Marketplace form. Any responses you receive email-to-email or via phone will not be stored on Cloudscene.

In order to continue to manage your quote request, the details are stored in Cloudscene’s Marketplace, accessible to you via the My Marketplace tab. A private Marketplace listing is created and is only visible to you and the providers you have requested quotations from. This allows you to edit your requirements and review your quote responses from one independent platform.

To edit your Cloud Pathfinder quote request, simply login to your user account, then select My Marketplace. From there, your quote request will be accessible via the My Listings tab with a link that will take you directly to your private Marketplace listing where you can make edits, remove the request or invite more service providers to respond.

You can expand your search even further by inviting additional service providers to respond to your quote request.

Simply login to Cloudscene, then select My Marketplace from the user menu. Select your quote request from the My Listings tab to access your quote request in edit mode. The ‘Invited’ section shows the service providers you have already contacted. Click “+Add” to select from a list of other service providers to request quotations from.

Do you have on-net buildings? Fiber-connected enterprise locations are critical to cloud connectivity searches on Cloud Pathfinder. Be found and get more quotes. Send your on-net building data to Cloudscene via data@cloudscene.com.

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