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Top Frequently Asked Questions

You can claim a Data Center by searching for, then selecting the Data Center listing you wish to claim. Simply click the 'Claim this data center' button and follow the prompts. If you haven't already created a "Company" under your account (or if you're not already a team member of a "Company") then you will need to create a "Company" first before you can successfully claim a Data Center. To maintain the integrity and accuracy of the data on Cloudscene, our internal data analysts will review the claim before it's approved and published online.

However, if the Data Center has already been claimed, the button on the profile will appear as “Manage this data center”. This means you cannot claim the data center. If you are an employee of the company, you can request to join the “Company” account that is responsible for managing the asset. You can do this via Cloudscene by following the prompts or you can reach out to the Administrator of the “Company” directly to ask him/her to invite you as a “Team Member”.

You can claim a Service Provider by searching for, then selecting the Service Provider listing you wish to claim. Simply click the "Claim this Service Provider" button and follow the prompts. If you haven't already created a "Company" under your account (or if you're not already a team member of a "Company") then you will need to create a "Company" first before you can successfully claim a Service Provider.

However, if the Service Provider has already been claimed, the button on the profile will appear as “Manage this service provider”. This means you cannot claim the Service Provider. If you are an employee of the company, you can request to join the “Company” account that is responsible for managing the asset. You can do this via Cloudscene by following the prompts or you can reach out to the Administrator of the “Company” directly to ask him/her to invite you as a “Team Member”.

Yes, simply create a free account to gain access to user-only features such as market graphs, the data center/service provider compare tool and favorites/alerts. Logged in users are also able to claim their company listings and update the data directly to ensure the information published on Cloudscene is as up-to-date as possible. Find out more about the user-only features or join Cloudscene now to experience these features first-hand.

Simply reach out to us at info@cloudscene.com with the location of your Data Center or core Network Fabric infrastructure. We'll verify the information first, then upload it on your behalf. Going forward, you can self-manage the listing.

The best way to ensure that your company information is as up-to-date as possible is to create an account with Cloudscene and to claim your Service Provider/Data Center/Network Fabric. Once your claim has been approved, you can self-manage the company details and keep them up-to-date.

Whilst you may have already created an account as a user, if you'd like to do more than search (ie claim and edit assets) then we also need to connect you to a "Company" to ensure you are authorised to make any claims or amendments.

Once you're logged in, simply access the account menu by clicking the top right icon. In the dropdown menu, select the "My Companies" tab. On this page, select the "Add a new company" button and complete all the details within the form.

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Frequently Asked Questions

The reference to a "Claim", relates to your intention to self-manage a particular listing. Whether the "Claim" relates to a data center, service provider or network fabric, claiming the listing means you are requesting to own and manage the information going forward. In order to "Claim", you will need to be an employee of the service provider or the operator of the data center/network fabric.

The integrity and accuracy of Cloudscene's data is critical. We therefore undertake an approval process before any changes are published live on our site.

Our data analysts will attempt to verify your claim or the suggested data correction and may contact you to seek further clarification. Otherwise, if the information can be easily verified, the data will simply be published online by our team.

In majority of cases, the approvals occur in less than 24 hours (on business days) but please allow up to 48 hours. If you'd like to follow-up on a claim/change please email info@cloudscene.com.

The integrity of Cloudscene's data is paramount and subject to independent verification procedures by our dedicated team of data specialists. For this reason, there is an approval process before any changes are published live on our site.

In majority of cases, the approvals occur in less than 24 hours (on business days) but please allow up to 48 hours. If you'd like to follow-up on a claim/change please email info@cloudscene.com.

You can claim a Network Fabric by searching for, then selecting the Network Fabric listing you wish to claim. Simply click the "Claim this Network Fabric" button and follow the prompts. If you haven't already created a "Company" under your account (or if you're not already a team member of a "Company") then you will need to create one first before you can successfully claim a Network Fabric.

However, if the Network Fabric has already been claimed, the button on the profile will appear as “Manage this network fabric”. This means you cannot claim the Network Fabric. If you are an employee of the company, you can request to join the “Company” account that is responsible for managing the asset. You can do this via Cloudscene by following the prompts or you can reach out to the Administrator of the “Company” directly to ask him/her to invite you as a “Team Member”.

If you can't see your company listed on Cloudscene already, please reach out to our team via info@cloudscene.com. We'll be in touch to verify the data and create your Service Provider listing which you can manage going forward.

First, ensure you have already claimed the Service Provider profile relating to this Data Center. If you have done this, and it's been approved, then you will be able to request the Data Center be moved to your Service Provider.

To do this, simply email info@cloudscene.com explaining the dispute regarding the asset being incorrectly claimed by another provider.

Once logged in to Cloudscene, you can manage all of your company information from the account menu accessible simply by clicking the top right icon. The company you wish to edit will appear in the dropdown under the "My Companies" tab. Once you click on the company, an editable screen with your listings will appear.

If you don't wish to create a company account with Cloudscene, you can advise us of specific asset changes by emailing info@cloudscene.com or clicking the "Suggest a Correction" button located on each listing.

If you are trying to create a "Company" within your account and receive a message stating that the company name in your country already exists, then Cloudscene won't allow you to create a duplicate. You can however ask to join the "Company" as a team member by reaching out internally to relevant personnel within your organisation. Otherwise, you are welcome to email us at info@cloudscene.com and we'll contact the Administrator of the company account directly on your behalf.

Once you're logged in, simply access the listing and select the "Edit this Data Center" or "Edit this Network Fabric" or "Edit this Service Provider". Then select the "Media" tab and drop or upload a file in the "Header Images" area. Please note, all header images need to be:

  • A PNG or JPEG file
  • An exact image size of 1140px x 600px
  • Max 2MB file size

If you need help with the layout of your listing, please reach out to us at info@cloudscene.com.

To reset your password, simply click the Log In button in the top right of the site and click the "Forgot your password?" link. Follow the prompts.

Joining Cloudscene is simple and currently free. Click here to join.

Currently, there is no cost to use Cloudscene. Click here to join.

If you have accidentally claimed a listing, don't worry, we're likely to realise this is a mistake and reach out to you via your contact email to confirm this is the case.

If you've found a bug on our website, we'd really appreciate you letting us know! If possible, please take a screenshot and detail the issue you have experienced. You can do this via email info@cloudscene.com or complete the support form on this page.

You can update your company logo from the Service Provider page simply by clicking on the “Edit this service provider” button. From this window, select the Media tab. You can drag an image from your computer onto the previous logo or logo box. Alternatively you can click on the logo or logo zone to search for your desired logo.

Cloudscene is mobile-friendly and easily accessible from your smartphone or tablet. You can perform searches and view information in the same way you can via desktop.

If you'd like to see us turn Cloudscene into an App, let us know! Reach out via info@cloudscene .com.

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Product Updates

In February, we added more value to Cloudscene's Compare Tool by providing more capability to draw clear comparisons between listings. Now, logged in users can compare service providers and markets side-by-side in just a matter of clicks. Check out the blog post to find out more:

Product Update - Compare Tool Advances

A number of user-only features went live in January 2017! Check out our blog posts for more information:

Product Update 1 - Favorites, Alerts and Market Graphs

Product Update 2 - Compare Tool

Data Centers and Network Fabric Rankings

Previously, rankings for data centers has been accessible only by searching our Top 10 Rankings page. Now, you can find out the rank instantly within the description area of each data center. Specifically the ranking within the market that the data center operates in and its overall ranking within the country. Network Fabrics also include market and country rankings within the description area for each listing which have not previously been published on the site.

Breadcrumbs

We've listened to user feedback and taken an additional step at making navigation throughout Cloudscene's directory easier. On the details page of each listing you will now see breadcrumbs located above the map to help you find what you're looking for, faster.

News

The latest industry announcements and company updates from Cloudscene are now available on our new & improved blog which is accessible via cloudscene.com/news

Trending

On Cloudscene's home page you'll notice a new trending feature below the search bar that highlights the top searches being performed on our site.

Privacy Policy

We've updated our privacy policy. Please visit cloudscene.com/privacy-policy to review.

Various improvements were made to the user editing functionality for listings. Furthermore, it is now possible to upload Design certifications from the Uptime Institute.

Minor bug fixes and implemented a loading icon to improve the user experience.

Certifications

All service providers, data centers and network fabrics are now able to upload industry certification data to their asset profiles. This includes the likes of the Uptime Institute, ISO, SSAE16 and ANSI/TIA-942.

This is an important improvement to Cloudscene which allows users to evaluate a facility/service provider based on varying levels of standards and compliance including levels of service availability.

Markets

To speed up your search, users can now review all assets (ie data centers, service providers and network fabrics) by region via our Markets functionality. You can access this market-specific data simply by typing the country/region in the search bar or selecting from the Directory dropdown in the top menu.

Asset Maps

Each asset’s location is now visible on a large scale map. This appears at the top of the asset and is also expandable via the button on the right-hand side.

Account Management

Inviting colleagues to help manage your Cloudscene listings is now a simple process. To build a team you can now enter their details in the “Team Member” section and the invitation process is automated from there.

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