BUILDING • 485,000 ft2 • 275,000 ft2 raised floor • 42-inch raised floor • 450 pounds per ft2 • Exceeds Tier III standards as defined by the Uptime Institute
SLAs • 100% uptime SLAs on power and IP service • Competitive SLAs on cooling and humidification
POWER • Minimum N+1 redundancy • 4 diverse, 34.5kV power feeds • 33 1,300kW rotary UPS systems • 33 2,250kW diesel-powered generators • 200,000 gallon fuel reserve • 36.4MW critical load • Solid-state static transfer switches (STSs) • Branch Circuit Monitoring System (BCMS) • High power density safely accommodates more gear in less space
COOLING • N+2 redundancy • 300+ 40-ton Computer Room Air Handler (CRAH) units • 1,000,000 gallon chilled water reserve • Evaporative chilled water plants
CONNECTIVITY • IPv6- and MPLS-enabled 10-GbE private global IP network • Low-latency peering with top traffic destinations • Three diverse fiber paths to 350 E. Cermak facility • Diverse transit if 350 E. Cermak goes down • Dark fiber available
SUPPORT • ServerCentral Network Operations Center (NOC) staff onsite 24/7 • ServerCentral Remote Hands Service onsite 24/7 • Redundant NOCs are the first responders to trouble tickets
SECURITY • 24/7 security staff • Visitor screening • CCTV video surveillance 24/7 • Videos kept for 90 days, images kept indefinitely • Dual-factor authentication via biometric and proximity scanners • Secure shipping and receiving areas • Equipment screening • Mantrap
FIRE SUPPRESSION • Smoke detectors under raised floor, on ceiling • Laser-based Very Early Smoke Detection Apparatus (VESDA) system • Pre-action zoned dry-pipe system
SERVERCENTRAL PARTS DEPOT • All sizes of hard drives, RAM, copper/fiber cables, optics, PDUs, power cables, switches, servers, accessories available 24/7 AMENITIES • Wi-Fi available throughout the facility • Crash carts and workspaces inside computer rooms • Readily available power tools, ladders, blanking panels, cage screws, nuts • Office space and private storage lockers available • Secure, climate-controlled loading docks available 24/7